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We have been sending Exit Survey postcards to clients after their files are closed, for many years. The Exit Survey asks clients to rate us from excellent to poor on the service we provided and how they were treated by the attorney and staff. The survey also asks whether: their phone calls were promptly returned; their questions were answered to their satisfaction; they were kept informed about the progress of their case; the fees were reasonable and the billing statements easy to understand. The survey also asks whether: they are aware of all of the…Read More

AN ARTICLE FEATURING LARRY LEFKOWITZ IN THE LEGAL INTELLIGENCER For middle-income individuals and families, the Internet has made it significantly easier to find a lawyer for family or estate planning purposes. But for the small firms that offer these services, the Internet has created a more competitive market and a need to stand out. While firms can use their own websites and search engine optimization to their advantage, potential clients are also better equipped to find the best deal on legal services. And they have services like LegalZoom and Rocket Lawyer available, which can take business from…Read More